Install troubleshooting

The fixes below cover the problems people hit most often when getting started. Still stuck? Contact support.

The download is blocked

Antivirus tools and Windows SmartScreen sometimes flag a freshly released installer simply because it’s new, not because anything is wrong. Choose Keep or Run anyway. If your browser blocks the file outright, try downloading again from the official download page.

Sign-in won’t complete

If the one-click multilo://link doesn’t open the app (common behind corporate firewalls or strict antivirus), use the connection key instead — copy it from multilo.com/connect and paste it into the app. Also check your system clock is correct, since token validation is time-sensitive.

“Already up to date”

If the app reports it’s up to date but you expected a newer build, the update may not have rolled out to your platform yet, or it will apply on the next restart. Confirm your version under Settings → About and compare it against the changelog.

Agent acts on the wrong project

Agents work in the context of the active project. If an agent edits or cites something unexpected, confirm which project and document are open before you run it. Each project is fully isolated — its library and context never leak into another.