Troubleshooting & FAQ

Answers to the questions and problems that come up most often. For install-specific issues, see install troubleshooting.

Frequently asked questions

Is Multilo free?Yes — there’s a free tier with monthly credits; paid plans add more.

Can it edit my Word documents? Yes — open, edit, and save back to .docx with formatting preserved.

Does my work leave my machine? Only when an agent calls a model. See privacy & data.

Common problems

If an agent acts unexpectedly, confirm the right project and document are active. If sign-in won’t complete, use the connection key. If the app feels off, a restart resets state without touching your local files.

Getting more help

Can’t find an answer? Contact the team — and check the changelog in case a fix already shipped.